We cannot cancel your order once it has been placed. Additionally, once your order has been shipped, we’re unable to make any changes or cancellations. Please double-check your order and shipping details before completing your purchase.

If you need to amend your delivery details after ordering, please download the UPS My Choice app which lets you:
• Track your order in real time
• Add or update your delivery address
• Request your parcel to be left in a safe place
• Receive delivery alerts and updates
You’ll receive a tracking email once your order has been dispatched. All communication regarding delivery changes is handled directly with UPS.

If you no longer require your order, please wait for it to be delivered and then use the pre-paid UPS returns label to return it free of charge within 14 days, to receive a full refund, excluding the £5.99 original shipping cost.

You can manage your delivery directly through UPS by downloading the UPS My Choice app.
This lets you:
• Track your order in real time
• Add or update your delivery address
• Request your parcel to be left in a safe place
• Receive delivery alerts and updates
You’ll receive a tracking email once your order has been dispatched. All communication regarding delivery changes is handled directly with UPS.

If you've received the wrong or incorrect item, please return it to us within 14 days of receiving it. Returns are free of charge using the returns label provided. We’ll arrange a full refund including shipping costs, or send a replacement for faulty items only.
Contact us at customercare@tobycarveryshop.co.uk for assistance.

If you've received a faulty item, please return it to us within 30 days of receiving it, following the returns guide. Returns are free of charge using the returns label provided. We’ll arrange a full refund including shipping costs, or send a replacement for faulty items only. Contact us at customercare@tobycarveryshop.co.uk for assistance.

If an item is out of stock, don’t worry, we regularly update our website as soon as new stock arrives. We recommend checking back soon.

No, we’re afraid our restaurants do not stock our merchandise range, but you can purchase online at www.tobycarveryshop.co.uk

At this moment we don't stock children's sizes, but we're constantly reviewing our merchandise range. Our hoodies and loungewear are available in XS sizes so maybe suitable for young adults.

Yes of course, they make an excellent gift! Simply add the delivery address of the person you are buying for.

On each product page listed on our website, you’ll find a Size Guide to help you choose the right fit. The guide provides detailed measurements for each item, so you can be confident you’re selecting the correct size before placing your order.

Please contact us at customercare@tobycarveryshop.co.uk stating the nature of your enquiry in the subject line. Customer care is staffed Monday-Friday (Ex-Bank Holidays) and we typically respond within 24 hours.

Please note our offices are closed between Wednesday 24th December- Sunday 4th January inclusive.

Shipping costs are fixed at £5.99 per order via tracked UPS service. This is irrespective of how many items you order.
If for any reason an item you ordered is delayed and delivered separately, you would still only be charged the original shipping cost of £5.99.

No, our shipping costs are fixed at £5.99 per order. Returns are free of charge within 14 days, using the pre-paid UPS label included in your order.

After payment, orders are processed within 3–5 business days.
Once shipped, delivery takes 1–2 business days via UPS. This is a Tracked Service.
You’ll receive a tracking email once your order has been dispatched.
You can manage your delivery directly through UPS by downloading the UPS My Choice app

Please be aware that during the festive period our office is closed and order processing and delivery will take a little longer due to increased demand and courier schedules.
We appreciate your patience and will ensure your Tobywear goodies are dispatched as soon as we’re back!

Orders must be placed by 2pm, Monday 22nd December 2025, so that we can pass them to UPS in time for delivery pre-Christmas.
Please note, UPS do not operate a delivery service on 25th or 26th December.

Once your order has been placed, you can manage your delivery directly through UPS by downloading the UPS My Choice app.
This lets you:
• Track your order in real time
• Add or update your delivery address
• Request your parcel to be left in a safe place
• Receive delivery alerts and updates
All communication regarding delivery changes is handled directly with UPS. We accept no responsibility for orders delayed as part of the UPS service.

Any orders placed after 2pm on Monday 22nd December 2025 will be processed once business resumes on Monday 5th January 2026. Please note our offices are closed between Wednesday 24th December- Sunday 4th January inclusive.

During the festive period, order processing and delivery may take a little longer due to increased demand and courier schedules.
We appreciate your patience and will ensure your Tobywear goodies are dispatched as soon as we’re back!

No, we do not currently offer international shipping. We only ship within the UK mainland and do not ship to NI, Channel Is, IOM or BFPO.

You’ll receive a tracking number by email once your order has been shipped.
Click the link in the email to follow your parcel’s journey.
Please allow 24–48 hours for tracking to activate.

Alternatively, you can download the UPS My Choice app via the Apple App Store or Google Play. With the app, you can:
• Track your order in real time
• Add a safe place for delivery
• Request a change of delivery address
• Receive delivery alerts and updates
This communication is handled directly with UPS.

No, all orders are delivered via a UPS tracked service.

Orders placed by 2pm, Monday 22nd December 2025, will be passed to UPS in time for delivery pre-Christmas.
Please note, UPS do not operate a delivery service on 25th or 26th December.

You can manage your delivery directly through UPS by downloading the UPS My Choice app.
This lets you:
• Track your order in real time
• Add or update your delivery address
• Request your parcel to be left in a safe place
• Receive delivery alerts and updates
All communication regarding delivery changes is handled directly with UPS. We accept no responsibility for orders delayed as part of the UPS service.

Orders placed after 2pm on Monday 22nd December 2025 will be processed once business resumes on Monday 5th January 2026. Please note our offices are closed between Wednesday 24th December- Sunday 4th January inclusive.

During the festive period, order processing and delivery may take a little longer due to increased demand and courier schedules.
We appreciate your patience and will ensure your Tobywear goodies are dispatched as soon as we’re back!

You can return any unwanted item within 14 days of delivery for a full refund, excluding £5.99 shipping unless the item is faulty.
Items must be unused, unworn, in original packaging, and in a resalable condition with all tags attached.

See our full policy here

Please follow our returns process:
1. Place your item and returns form in the original packaging.
2. Seal the parcel securely.
3. Attach the pre-paid UPS returns label included in your order.
4. Drop the parcel off at your nearest UPS Access Point. To find your nearest UPS Access point, add your postcode here – Link to UPS Access Website point: https://www.ups.com/gb/en/business-solutions/expand-your-online-business/ups-access-point
5. Keep the proof of postage until your return is processed.

If your item doesn’t fit, it will need to be returned for a refund. Please note that our Shoe Charms are non-refundable.
We don’t currently offer exchanges unless the item is faulty. Once your refund has been processed, you’re welcome to place a new order if you wish to purchase another size or style.

Once we’ve received and processed your return, your refund will be issued to your original payment method. This usually takes up to 14 days from the date we receive your returned item. You’ll receive an email confirmation as soon as your refund has been processed.

Return shipping is free using the pre-paid UPS label provided in your original order unless the return is outside the 14 day return window, or the item was worn, used, or damaged.
Shipping charges from your original order are non-refundable, unless the item is faulty or there was an error on our part.

No, unfortunately our Shoe Charms are non-refundable. If there is a fault with your shoe charms, please notify us through our customer care team and we will follow our refund policy.

No, we’re afraid our restaurants cannot accept returns. Please use the returns form included in your order and follow the returns process above.

We accept Credit & Debit cards, as well as Apple Pay and Google Pay for a quick and secure checkout experience.
We do not accept Paypal, Switch or Visa Electron.

No, unfortunately we are unable to accept American Express.

No, unfortunately we can only accept payments from UK banks.

No, unfortunately Toby Carvery gift cards and Dining Out gift cards are not accepted as payment for merchandise.

No, any discount codes, vouchers or stampcards for Toby Carvery are only valid against food and drink. Employee discounts, shareholder discounts, Friends & family discounts, student and Blue Light Card discounts are NOT valid against Tobywear puchases.

No, any Toby Carvery discount codes, vouchers or stampcards for Toby Carvery are NOT valid against Tobywear. Employee discounts, shareholder discounts, Friends & family discounts, student and Blue Light Card discounts are also NOT valid against Tobywear puchases.

You’ll find the washing instructions on the care label inside your garment and on the product listing on the website.

Washing & Care Instructions:
Firstly, please follow the wash instructions on the label attached to your product.

To keep your garments looking their best and to protect the printed & embroidered logos we recommend the following care:

For Clothing (Hoodies, T-Shirts, Sweatshirts, Joggers):

• Wash inside out to protect the print & embroidery
• Machine wash cold (30°C) with similar colours
• Use mild laundry detergent – avoid bleach or harsh chemicals
• Do not tumble dry – air dry flat or hang for best results
• Do not dry clean
• Do not iron directly on prints or embroidery, either turn the garment inside out, if ironing on the outside, place a thin cloth or pressing cloth (like a tea towel) over the print or embroidery. Use a low to medium heat setting. Iron gently, avoid holding the iron in one spot for too long.

For Tote Bags & Headwear:

• Sponge clean only
• Do not machine wash, tumble dry, or iron

Caring for your clothes properly not only keeps them looking great but helps them last longer too.
We hope you enjoy your new purchase!

No, Toby Carvery gift cards are available to purchase at tobycarvery.co.uk/giftcards or from our restaurants. They are the perfect accompaniment to your clothing gift!

We’re really sorry to hear that you’re not happy with your purchase. Please contact our Customer Care Team at customercare@tobycarveryshop.co.uk, including your order number and a brief description of the issue.
We’ll review your concern and do our best to resolve it quickly and fairly.

For all enquiries related to our restaurants, please contact Guest Care here https://www.tobycarvery.co.uk/contact-us
For Tobywear enquiries only please contact customercare@tobycarveryshop.co.uk

For all feedback related to our restaurants please use the enquiry form here

Please refer to the product listing on the website for full details of product materials.

All our partners and their overseas supply chain are committed to combatting modern slavery, child labour and human trafficking, and comply with the UK Modern Slavery Act 2015.

Country of origin:
T-shirts - Bangladesh
Hoodie, sweatshirt, jogger, tote bag - Pakistan
Beanie & bucket hat - China