Shipping policy

Shipping Policy

Thanks for shopping Tobywear!

Your roast-ready merch is on its way—and we’re all about delivering comfort fast and fuss-free. Below you’ll find our full shipping details, so you know exactly what to expect.

Whether it’s for roast day or rest day, we’ll make sure your Toby goodies arrive safe, sound, and ready to serve.

Please review our shipping policy below.

Order Processing

· Orders are processed within [3-5 business days] after payment is received.

· Orders placed on weekends, or public holidays will be processed on the next business day.

· You will receive a confirmation email with tracking details once your order has been shipped.

Shipping Rate and Delivery Times

We ship all orders via FedEx to UK mainland addresses only. This is a tracked service. Once your order has been dispatched you will be sent a notification email with shipping details.

Shipping Method Estimated Delivery Time Cost

Standard Shipping [1-2 business days] £5.99

Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, weather, or customs processing).

International Shipping

We currently do not ship outside the UK mainland.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number and link to track your package. Please allow 24–48 hours for tracking information to become active.

Lost or Delayed Packages

If your order hasn’t arrived within the expected timeframe, please check the tracking details provided. You can find your tracking number in your order dispatch email. Still need help? Our team is happy to assist - just email us at customercare@tobycarveryshop.co.uk

We will work with FedEx to locate your package. Note: We are not responsible for delays caused by shipping carriers.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us, reshipping fees may apply.

Alternatively, you can download the FedEx Mobile app via the Apple App Store or Google Play.

With the app, you can:

· Track your order in real time

· Add a safe place for delivery

· Request a change of delivery address

· Receive delivery alerts and updates

This communication is handled directly with FedEx.

Order Changes and Cancellations

Once your order has shipped, we’re unable to make changes. Changes to address can only be made if you download the FedEx Mobile app via Apple Store or Google Play.

What happens on the day of delivery?

Please follow the tracking for your order to know exactly when to expect it.

Someone needs to be in when your parcel is due to be delivered as they may need a signature. If our delivery partner is unable to deliver the order, they will usually try to deliver more than once or leave a calling card confirming whether they've left it with a neighbour or in a safe place. If it wasn't delivered, the calling card will tell you how to collect the order or reschedule the delivery.